The Royal Commission into Defence and Veteran Suicide concluded with the delivery of its Final Report on 9 September 2024. All enquiries should now be directed to the Attorney-General's Department. See the contact page for more information.

For information about Defence and veteran support services, please see our crisis support information.

Feedback and complaints

Complaints

Any member of the public who has come into contact with the Royal Commission can make a complaint. These are called service delivery complaints, and they help the Royal Commission make improvements and identify issues.

Service delivery complaints are generally expressions of dissatisfaction or complaints about a person's engagement with the Royal Commission. This may include complaints about the conduct of a Royal Commission staff member, or dissatisfaction with engaging with the Royal Commission.

All service delivery complaints are investigated and an official response and feedback is provided to the person making the complaint.

When to make a service delivery complaint

You can make a service delivery complaint if you are dissatisfied with any of the following issues:

  • how a person was treated by Royal Commission staff
  • how a matter was managed
  • lack of communication
  • incorrect or misleading information being provided by a Royal Commission staff member
  • unfair treatment
  • undue delay
  • conflicts of interest.

What is not a service delivery complaint

Expressions of dissatisfaction or criticism about the Royal Commission's terms of reference or focus of inquiries are not within scope of the service delivery complaint process.

This includes dissatisfaction about:

  • the appointment of Commissioners
  • the Royal Commission's terms of reference
  • the focus of inquiries in Royal Commission hearings, public forums, or other events

How to make a service delivery complaint?

Service delivery complaints should be provided in writing to DVSRC.Enquiries@royalcommission.com.au with "service delivery complaint" included in the email or subject line.

If you wish to make a service delivery complaint and cannot provide it via email or in writing, please call us on 1800 329 095 (9:00 am – 5:00 pm Monday to Friday, excluding public holidays).